De ce nu se mai lanseaza (sau nu pare ca se mai lanseaza) aplicatia?

Cataalbu

Salut

Dupa cea mai recenta actualizare, aplicatia (desi exista pe calculator, am intrat si in BT central si regaseste dispozitivele) nu mai pare ca raspunde la comenzi simple gen lansare, update, scan. Exista pe laptop, insa odata ce se porneste, nu reactioneaza deloc. Multumesc.

Flexx

https://community.bitdefender.com/ro/discussion/100557/de-ce-nu-se-mai-lanseaza-sau-nu-pare-ca-se-mai-lanseaza-aplicatia

Kindly check if the following steps help you:

1) Remove devices from your online Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

2) Open the Run command and execute the following commands one by one:

temp - delete all the files in the folder

%temp% - delete all the files in the folder

prefetch - delete all the files in the folder

3) Run Disk Cleanup using this guide: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

4) Repair your Bitdefender product: https://www.bitdefender.com/consumer/support/answer/13429/

If the issue still persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

Alexandru_BD

Salutari,

Recomand pasii din articolul de mai jos:

https://www.bitdefender.ro/consumer/support/answer/29639/

In cazul in care acestia nu remediaza problema, va sugerez sa contactati serviciul de asistenta Bitdefender.

Cu stima,

Alexandru

Cristian Dumitru

Va salut !

Personal va sugerez o reinstalare

Succes !