Alexandru_BD admin

You are one version behind, but the latest build should be available to you by now, so you can simply follow the steps from the article shared by Scott above to manually update Bitdefender to the latest version.

Hi @MarkADowning, Since your subscription has been automatically renewed, you automatically get the most advanced versions of your security solution once they become available. Based on my findings, you are using Total Security and the subscription is due to renew automatically in 29 days. It's not necessary to cancel your…

Hello, The error 1015 occurs when Cloudflare's security system receives a large request volume from your IP address and bans you. Rate limiting refers to the practice of restricting the number of requests or connections that a client can make to the server within a specific time period. It's a mechanism used to control and…

Buna ziua @angela-Ioana, Intr-adevar, situatia este cunoscuta, mesajul "Serviciile Bitdefender sunt in curs de incarcare. Te rugam sa astepti" va fi remediat de catre ingineri in cel mai scurt timp posibil. Este important de precizat ca, acest mesaj nu afecteaza functionalitatea produsului si nu pune in pericol siguranta…

Hi, Can you tell me the exact steps you took to create this ticket and what browser you used? If possible, kindly attach a screenshot of the page displaying the recaptcha error message, we ran a few tests today as well, and based on our findings the error should no longer be displayed. Also, please specify the Bitdefender…

Bonjour @DyNo85, Vérifiez ma réponse ci-dessus:

@HowBand did you receive a response from the Support teams already? Yesterday, I've asked our technical leads to prioritize your case. To answer your question, yes, we do talk to each other, but keep in mind that this is a forum and not a direct line to consumer service. Here you will find a comprehensive knowledge base…

Hi, I'm sorry to hear you feel this way. For what it's worth, there may be busier periods when Support teams receive more requests than usual, so delays may occur sometimes.

Hello, Reboot the machine, try to update macOS to reproduce the issue, then run the profiler tool to gather the product logs, then send the logs to the Technical Support teams for further assistance. Regards, Alex

Yes @Flexx, the user did specify they are using Windows - Running a Win11 Pro - all updates installed. 🙂

Hi, That's a very interesting story, thanks for sharing @n0tparaN0iA. I had the app on my phone at some point, but never really ordered anything from them. Deals can be found, that's for sure, but at the same time it’s clear that shopping on the platform comes with its risks, given the mixed experiences of shoppers. Here's…

Hi @klf_8238, I don't think that the delivery method necessarily dictates the price of the product, but rather its configuration and the reseller/partner who offers the security solution for sale on that marketplace. So, is it Total Security for 5 devices, 10 devices and is it bundled with a Premium VPN, or not? And most…

Hello @Seejuu and welcome to the Community. Based on my findings, if I try to access that page I get the following message from BEST: Your connection to this website is not safe because its certificate was issued for a different domain. Attackers might try to steal sensitive information from you, such as passwords or…

@DarekWa regarding recaptcha, may I kindly ask you to try again? Based on my findings, this has been resolved. Thanks, Alex

Salutari @Nutu, Prin ce metoda ai incercat sa opresti reinnoirea automata? Persista problema, sau s-a rezolvat?

Hello @HowBand, I think @Flexx summed it up pretty well. To add here, some inquiries can be resolved on the spot by the Support engineers, while others require further escalation to other teams who are either more qualified to address the request at hand, or have elevated permissions to do so. As it happens with all…

Hi @DonnieC, As the article shared by Gjoksi shows, on iOS the Scam Alert feature also detects spam calendars and events that contain dangerous links. There are all kinds of tricks by which websites can add events on your calendar and attach links to them. They can set reminders very often and you can wake up with…

These are major aerodynamic changes and it will be very interesting to see how the upgraded car behaves at Imola. The race pace deficit to Red Bull has been substantially reduced from last year, and the SF-24 is better already.

Jeff, not sure what's happening there, but it looks like there's some kind of conflict between the antivirus and that spam program you are using, SpamSieve. Did you raise a ticket for the Support teams regarding this? Both SpamSieve and the antivirus software often interact with your email application to scan incoming…

Ah, I see, I've noticed that you posted the thread in the Windows category so I assumed you are using a device running on Windows. I have now moved the discussion to the Mac category. Sorry about that. Are you referring to the Email Protection feature, by any chance? I'm not a Mac user myself, but I'm unaware of any other…

Thank you @ChrisSim for your patience, appreciation and feedback! 👍️

Hi @DarekWa, Have you tried the chat option? That would be the fastest way to reach the Technical Support teams and if you are encountering difficulties with recaptcha, check if my comment here helps: Regards, Alex

Hello @tasanhalas, Check if the following articles help: If they don't, I would also recommend to get in touch with the Support teams for further assistance. Let us know what worked for you. Regards, Alex

@technomad I think it's best to keep the previous ticket on that matter, so the engineers can keep better track of the evolution of the case, instead of opening a new ticket (they can be merged anyway, but it's better this way). What was the latest update you received on that case and is the ticket still open? Can you…

Hi, I have responded privately and we'll continue to troubleshoot there. If we can't get to the bottom of this on the forum, my recommendation would be to contact the Support teams for a more in-depth investigation. Regards, Alex

Got it @MartijnS, thanks for sharing these details with us. Well, given the circumstances I think only the engineers can shed some light on this, eventually. I don't think there's much we can do here, on the forum, but please do keep us posted on the outcome, as this is a rather unusual situation and just like you, we are…

Hello @Raindog, From your screenshot it looks like there are two apps that cannot be updated. There can be several possible reasons behind this, including insufficient storage space; poor or unstable internet connection; other apps with pending updates (case in which this app update might be queued); there might be issues…

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Hi @Roosem, Can you tell us more about the alleged File Shredder disable? How did you come to the conclusion that it is disabled? The File Shredder works as described in the below article that explains how a single file can be removed, but also how to permanently delete all files that are in your Recycle Bin: In the event…