There is currently no way to recover access to your Bitdefender SecurePass account if you have lost both your master password and recovery key. You will need to contact Bitdefender Support to have your Bitdefender SecurePass account reset. Kindly note that resetting your Bitdefender SecurePass account will permanently delete all stored login information. Bitdefender Support will also confirm this policy.
Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get immediate update, make use of the chat option. Once the AI chatbot recommends a series of solutions, you can type in the chat, 'transfer to an agent,' and you will be transferred to a Bitdefender support agent. Bitdefender support may require logs and will assist you in generating them.
Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.
Regards
