Wie kann ich die Blockade des Owncloud-Zugriffs aufheben?

CHL01

Seit Installation von Bitdefender verbindet sich der Owncloud-Client nicht mehr mit dem Server, sodass die lokalen Kopien nicht mehr aktualisiert werden. Wie kann ich erreichen, dass Bitdefender die Verbindung zum Server als sicher akzeptiert? Ich habe schon eine Ausnahmeregel mit der Server-Adresse erstellt aber es funktioniert trotzdem noch nicht. Das ist sehr lästig.

Flexx

https://community.bitdefender.com/de/discussion/98203/wie-kann-ich-die-blockade-des-owncloud-zugriffs-aufheben

Here are some ways to approach the issue of Bitdefender blocking your Owncloud client connection:

1. Verify the Exception Rule:

• Double-check your exception rule for the Owncloud server address. Ensure it includes the correct protocol (e.g., https:// or http://) and port number (typically 443 for HTTPS).
• Make sure the rule applies to both "Inbound" and "Outbound" traffic for the Owncloud application.
• Consider adding the Owncloud application itself (e.g., owncloud.exe) to the list of trusted applications in Bitdefender, not just the server address.

2. Firewall Settings:

• Check if Bitdefender's firewall has any specific rules related to WebDAV, as Owncloud uses this protocol for file synchronization. You might need to create a separate rule allowing WebDAV traffic for the Owncloud application.
• Temporarily disable the Bitdefender firewall and see if the Owncloud client connects to the server. If it works, the firewall is likely the culprit, and you need to refine the rules as mentioned above.

3. Owncloud Connection Settings:

• Ensure your Owncloud client settings are accurate, including the server address, username, and password. Double-check that they match your server configuration.
• Try resetting your Owncloud client password and re-authenticating with the server.

If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

Regards