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Hi everyone, Can you send us more details regarding your situation at bitsy@bitdefender.com ? Thank you!

Hi, The issue here is not Bitdefender but your internet connection. It's slow. The installation kit has over 300 MB and must download completely to start the installation process. On a high speed internet connection, downloading the Bitdefender installation kit shouldn't take more than 2 or 3 minutes. If you are using a…

Hi, Comodo Firewall includes some some antivirus features as well. This is why it conflicts with Bitdefender. For more details see: http://forum.bitdefender.com/index.php?sho...st&p=126072 Thank you!

Hi everyone, Bitdefender Wallet cannot import an existing database of another password manager application. It only works to import older Bitdefender created wallets pwdman.db (from Bitdefender 2014, 2015 or from previous Bitdefender 2016 installations). Also, when creating a new Bitdefender wallet it allows to import the…

Hi, To overcome this issue please restart Windows and try again to install Bitdefender 2016. As soon as Bitdefender starts unpacking the installation (do not wait for the same notification to appear), do the following: 1. Click Start then type %TEMP% inside the Windows search bar and hit Enter on your keyboard. 2. Inside…

Hi Wolfmoon, Sorry to hear that the issue persists. Let's check if your computer can connect to the Bitdefender registration server. Open up Command Prompt and type in these 2 commands, pressing Enter after each line: ping nimbus.bitdefender.net ping bd.bdnc.net Please send us their output and also tell us the message you…

Hi, This option is not available but you can send us a query at bitsy@bitdefender.com and we will offer you full information about the validity of your key. Thank you!

Alerta apare daca mai mult de 50 porturi sunt scanate pe secunda. Daca primiti in continuare notificari de scanare a porturilor, va rugam sa specificati cate calculatoare aveti in retea, daca exista un NAS, daca alerta apare pe toate sistemele si daca observati o anumita actiune ce pare sa duca la acest comportament.

@rodiram89 Daca situatia inca persista, vom avea nevoie de un raport BDSYS generat cu ajutorul utilitarului de scanare din acest articol: http://www.bitdefender.ro/support/cum-se-f...syslog-628.html Atasati la reply arhiva bdsyslog.zip care apare la final sau trimiteti un email cu arhiva in atasament la…

Deschideti Bitdefender 2016 si apasati pe Module in stanga jos, apoi mergeti la Securitate. Click pe Antivirus si incercati sa activati protectia in timp real din butonul situat in partea de sus a ferestrei. Daca nu reusiti sa activati butonul in acest mod deschideti Command Prompt si intruduceti comanda sc query gzflt…

@anna_irina Va multumim ca ati apelat la serviciile de asistenta tehnica Bitdefender si pentru confirmarea solutiei oferite. Acest topic va fi inchis. O zi frumoasa!

Hello all, For licensing/subscription concerning issues please contact from now on Bitdefender Customer Care via bitsy@bitdefender.com as we do not handle this on the forums. You will receive a response from our commercial team usually within the same day. Thank you very much for your understanding.

Hi, The files are still there, but they were made hidden. To be able to recover them and to prevent this issue from now on we recommend the following steps: 1) Disable external devices Auto-play. 2) Enable "Show hidden files and folders" in Windows, then connect the affected USB stick. 3) Save the attachment "shortcut…

@wardh First of all let us point out that Bitdefender Anti-Theft does not provide anti-malware protection. Bitdefender Anti-Theft only helps you be better prepared in case the device is stolen by allowing you to remotely locate or lock your computer and even wipe all data from it. To use the Anti-Theft features, the…

Hi, Please follow the steps below and let us know if the issue is resolved with the latest Bitdefender build version 20.0.25.1377. Bring up Bitdefender and click Update. Wait until the update process completes, then click the top right menu and select Events in the drop-down menu. Locate in the list of Update events the…

Hi Cris4524, it is possible for us to remove from our database an app wrongly identified by Bitdefender as a game, therefore switching automatically to Game Profile. However, in all our internal tests after installing CyberGhost v. 5.5.1.3 from the indicated link and activating the VPN connection (we chose Luxembourg)…

Hi, to be able to look into this matter please send an email at bitsy@bitdefender.com Thank you!

Please send us an email at bitsy@bitdefender.com to further look into this matter. Thank you so much!

Please post here a support tool log to further look into this matter: http://www.bitdefender.com/support/how-to-...t-log-1168.html If the file is too big to attach, upload it on http://www.sendspace.com or http://www.speedyshare.com and post the download link. If you were already asked to generate these logs by Bitdefender…

@king of 57 Most probably avc.xml from C:\Program Files\Bitdefender\Bitdefender 2016\settings is corrupt. Please replace it in Safe Mode with avc.xml from this folder: C:\Program Files\Bitdefender\Bitdefender 2016\settings\LGKC Then reboot the computer and check to see if IDS works as designed now. Thank you!

Hello Wolfmoon, Please try to follow the guideline from this topic and let us know if it helps: http://forum.bitdefender.com/index.php?sho...st&p=250332 Thank you!

Hi, To address the issue please save on your PC the file attached to this message first. Rename it from bdnc.ini.txt into bdnc.ini and then copy bdnc.ini inside C:\Program Files\Bitdefender Agent Choose to replace the file with the same name that already exists in that folder. Now check to see if you can login to Central…

Hi teknotel and welcome to the Bitdefender forums! You are posting in the area dedicated to paid Bitdefender 2016 products. I am moving the topic to Bitdefender Antivirus Free Edition area. I can see from your image that the product prompts you to login to MyBitdefender. This is mandatory for the free product. Did you…

Hi bwhite0, We appreciate that you took the time to post back and to let us know that the issue has been satisfactorily ​resolved. We declare this topic closed.

Hi Lagarto and welcome to the Bitdefender forums! To further look into this matter please create a dump file of Bitdefender agent when the issue occurs (from Task Manager) and upload it on a file transfer website together with a Bitdefender diagnostic log from that computer. Then send us an email at bitsy@bitdefender.com…

My OS is Windows 7 64bit. The total Security 2016 was actived at website central. However, I cannot loging to the Agent UI. The error message was showed : Unexpected Error. Please check that your PC is connected to the Internet and try again. In fact, I was tryed for many time. And it is still unable to login. Would anyone…

That's terrific, Phil! Thanks for posting back. I will now close this topic.

Hello all, @Vitalik1993 We have conducted a remote session on your PC together with the Bitdefender testing team. The issue does not replicate 100% and is independent of the Bitdefender firewall. The Bitdefender developers also determined that the issue is a Windows 10 bug and you were instructed via ticket nr.…

Hello, Please upgrade for free to Bitdefender 2016 and post back in this topic should the issue still occur: http://forum.bitdefender.com/index.php?showtopic=60341 Thank you, this topic will be closed.

Hello oldbilbo, Kindly be informed that the automatic renewal option has been established to increase the comfort of the customer in order to extend his subscription with less effort and for the same price we display in our website. Every time you purchase a Bitdefender product, in the billing section where you fill in all…