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Try to perform a repair of Windows as described here (choose the appropriate operating system). That should clear the issue.

thank you, whoever is doing your support through email needs to get with the program then, they pointed me to that page and then to a dead link on microsofts webpage, and earlier when I posted on here the person told me that game safe uses the same database and everything as BD 2010, linked me to here then closed the…

The only available option is Remove, the Repair button is greyed out. Use this tool in order to clear the current installation, reboot and then reinstall BitDefender: http://www.bitdefender.com/uninstall

I am using vista x64 professional, and BD game safe. My computer reboots and runs fine for the most part, except I am still getting some dll errors, and there are still files in quarantine. I downloaded and tried to run the patch located here http://www.bitdefender.com/site/KnowledgeBase/consumer/#638 when I run the .exe…

How can I repair BitDefender? Start → Programs → BitDefender 2009 → Repair or Remove Here you select Next and Repair.

Patch is not working (Vista 64 Ultimate German - Bitdefender Internet Security 2009 v. 12.0.12.1 German) Following error message during the installation: "livesrv.exe - Einsprungpunkt nicht gefunden" Der Prozedureinsprungpunkt "WSUtilZlibGunzipFd" wurde in der DLL "WSUtils.dll" nicht gefunden. From the event-viewer…

Looking for a little help on this matter, i am sure the Bitdefender team will get to my email Ticket ID but if there is a short cut to my question poised below it would be appreciated. Apologies in advance for the length of the post. I am on Windows 7 64 bit home OS. I have Bitdefender Internet Security 2010 virus…

Hey, you know i BACKUP my files, but what about the HOURS I SPENT TRYING TO GET MY COMPUTER TO BOOT UP? Now I'm still having problems! The patch wont run and I'm getting bdutils.dll errors when i try to open BD. Seriously, terrible. Give me my weekend back. ######, it's 2am and I'm still not back up 100%, because of an…

Someone please help. I have Vista X64 desktop with BitDefender Internet Security 2010. I tried to follow the steps in the online article from the site, but I still have problems booting up Windows. The first problem is when I reboot my PC I do not even get to the "Windows Error Recovery" screen in step 1 of the article.…

My computer somehow works fine now!!! weird...dont know how and what i did....tried to run the patch though...it cannot be run....but there is still a lot of files in the quarantine...what the heck is going on!!!!!!! do i keep those files there? cant restore them now- says cannot find the specified path or…

Ran the released patch from http://www.bitdefender.com/site/KnowledgeBase/consumer/#640 Windows 7 Bit Defender 10 Everything is working now and I turned my Real Time protection back on. No problems. The Quarantine folder was still full of files, now there are only a few. trojan.autorunINF.Gen Gen:Trojan.HEUR.TP.kOW@bOV3oWd…

Guess they are all still sleeping. Anybody from BD care to comment when you have time? Thanks I don't think that the DSL line had anything to do with the fact that the PC did not boot. The BitDefender servers cannot stop the PC from booting. "Will my PC become un-stable sometime in the future because I did not mess with…

Bit Defender team, Ran the patch. Computer working fine. However, quarantine still indicates thousands of files. Are these duplicates and should I just ignore them? Thanks and kudos for you're patience with all of our rants over the past 2 days. When did you run the patch (how much time ago?) and what BitDefender product…

so... unfortunately I turned my computer on on a weekend. The anti-virus went crazy, so i restarted the computer. After the restart, bit defender wouldn't turn on. i decided to "repair" it using the uninstall/repair thing. (i didn't find this thread til later) now bitdefender works fine, but all those quarantined files…

well i have windows vista 64 and i can't even log into my account the automatic repair thing on my computer wont work and it shuts down i'm on my cousin's computer so i can tell you this so please help! Describe what difficulties you encounter when you try to repair. (read this article and tell me the step where the repair…

Rootkit hidden folders cannot be excluded from scanning. We are aware of this situation however it is unlikely that a fix will be implemented in the BitDefender 2009 products. The next generation of BitDefender desktop products (scheduled for release in August - September 2009) will not have this issue. If your…

This issue has been fixed (again). Is anyone else still experiencing this?

This issue has been fixed (again). Is anyone else still experiencing this?

The Rescue and Recovery system is usually found preinstalled on some laptops. The application hides the backed up files in a rootkit hidden location on the drive (C:\RRbackups). BitDefender will detect these files because they are hidden from the user using a rootkit method (rootkits can be and are commonly used to hide…

The issue has been identified, tested and fixed internally. The fix will be released with the next major product update 12.0.12 (scheduled for the end of March).

@mickj: If you are using a 64 bit Windows and Windows Mail/Outlook Express you won't have a BitDefender Antispam Toolbar (however the antispam functionality is still present and you can control it from BitDefender advanced view).

We are analyzing this once more and I will let you know what conclusion we reach.

We are analyzing this once more and I will let you know what conclusion we reach.

The same procedure as the thread I pointed out earlier: First of all I will need a copy of your history.xml: C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Events Then upload the latest files from C:\ProgramData\BitDefender\Desktop\Quarantine (using any upload service you want). We will analyze…

We have to investigate the possible cause that makes BitDefender not to delete the extra (old) signature folders from your Common Files. Please download this support tool to your computer and run it. Follow the instructions on screen and when the tool ends the information collecting process press Finish. A…

I have reopened this topic at Babywolf's request. It seems that within the day the Threat Scanner folder has picked up 2GB in size.

Now we have a safe procedure to debug the bdoe.dll component. If the BitDefender toolbar does not load in Outlook Express or Windows Mail we will need to analyze a debug log that can be generated as follows: 1. Stop the BitDefender service using the vsserv patch: - run patch_vsserv_trace.exe; - choose: Next button, Stop…

Glad to hear that, Babywolf! I will close this and your other topic from the DE forums.

Closing. For more information please check /index.php?/topic/12400-help-bitdefender-threat-scanner-takes-alot-storage-space/" rel="">this topic.

This is an issue that can be easily solved. All you have to do is restart the computer in Safe Mode, browse to "C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner\" and delete all folders av64bit_XXXX EXCEPT for the folders with the two largest XXXX numbers (in other words you should be left with 2…