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Mail to Bitdefender (BD) 06.08.2023, my request: I am connected to Bitdefender with the account of my son in germany, but I live in Egypt. I cannot open VPN Germany, but others (Danmark, Austria, France, Emirates....) Reply BD 07.08.2023: Hello Dr. Hartmut, Thank you for your patience and please accept my apologies for the…

Hallo Alex, Do you really believe in the efficiency of your colleagues yourself? I've been waiting for weeks for the bug that prevents me from opening VPN from Egypt to be fixed. It can't be that hard, because everything worked fine in the beginning. Now I doubt the competence of your staff and have to consider whether I…

Hi Alex, thanks for the information, but I don't know your internal structure, so I can't know who is responsible for what. My lack of understanding is mainly based on the fact that VPN worked, what is the problem to restore this state and why it takes so long - and you probably also see that this is not exactly a…

This answer is still no explanation, and what does it mean "beyond their control"? Why did VPN work and then stop. And why do you frequently remind people to open VPN when it doesn't work, you get money for a service but you don't deliver it, Regards Hartmut