mr_r

Hello! I have a huge problem. My bitdefender prompted me to perform a restart, I did and it started the pre boot scan with a black screen and "The antivirus solution installed on your system is cleaning your computer." Is the only thing on the screen. It just says this for hours and hours on end. All day. I can't do…

I had this issue. Once I told windows to boot to safe mode, the message 'the antivirus solution installed on this system is cleaning...' still appeared. However, it was immediately followed by another message stating the process finished successfully. Then windows booted without a problem. Whew! Your solution wasn't…