I recently had big problems installing Premium VPN, had to cancel it, so...

Marcoz

What I'd like to know now is, how do I get the old minimal—what, 250 megabyte—VPN back?
As a first step, I uninstalled the Premium one; or so I thought.
Later I noticed—in the dashboard—"install VPN". I hit that, and the "new" dialog box of Premium's came onscreen. So, curious, I hit the Activate button, and it said, "subscription cancelled" or similar.
So what do you think i should do? uninstall/reinstall the whole program again? ( had to do that once for a bug fix in Bitdefender. And will that bring back the limited version that came with the original download? I'm running Windows 10 Pro…

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.

Alexandru_BD

Hello @Marcoz,

If I got this right, you are using Premium VPN and Internet Security? Both products still valid, yes? As I can't know what's the current status for the VPN, I would recommend to start from scratch and reinstall Premium VPN.
The basic version is the one already included in the antivirus subscription/license, and in the event you purchase and activate a Premium VPN subscription, this basically 'replaces' the standard limited version, so you can only go back to that if you uninstall the Premium version completely.