Secure VPN icon
Why does the Internet connection icon only randomly change to a secure icon when the VPN is activated. Sometimes it changes and sometimes not. I want it to show every time the VPN is on.
Answers
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Hi @LVan
So is the VPN icon disappearing from the system tray, so you can't monitor it that way? Taskbar settings/show or hide icons and it's not displaying?
Kind regards.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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Attached is a photo of what appears on my taskbar. Where the WIFI icon
should change to a desktop icon as shown by your photo. When I click the "show hidden icons" I do have the VPN icon; the WIFI icon should change to a Desktop icon when VPN is activated. Sometimes it changes, but more often not. Please see attached photo.
Thank you so much for your help.
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When those "drop outs" happen according to the Windows network icon, does your desktop VPN icon also show the same thing, in being disconnected and with no ip address on the VPN UI, bottom right? At those times, also go to ipleak.net and confirm what outbound connection is being used, BD VPN or your default ISP.
Have you tried connecting to a different server, do you have Internet Kill switch on?
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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I have attached a photo (deleted private info) some of what ipleak.net shows. I do have the Internet Kill switch on. I am sorry, I am not very technically savvy. I depend on Bitdefender to handle my privacy.
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No problem, you're doing fine :)
Try this, disable BD VPN, go back to that ipleak website and let it sit there for a minute or two, it should start showing multiple DNS address servers (your default isp)..usually. Take a image of that for your personal verification, and save it to your desktop. Now, with the Premium VPN, I assume that's what you're using, otherwise you will only have 200MB of daily traffic, in which Windows your normal isp provider will take over your internet connection when that 200MB runs out and thus the seemingly disconnect from BD VPN.
Otherwise, with Premium VPN you will be able to switch servers. I would try a Canada server, so when Windows shows another disconnect, you can run the ipleak test again and, you will have a greater understanding if BD VPN is still active, (shows Canada) or if your default isp took over (US server). This helps to know if it's on Windows end, or BD VPN…a process of elimination.
Kind regards.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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Attached is ipleak.net without VPN
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I switched my location to Canada, but for some reason my computer is no longer allowing me to print screen. It is only pasting the old US ipleak. iplease.net is showing Canada but I can no longer do a print screen.
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Thank you so very much for trying to help. I now need to sign off.
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Good job, that's your standard isp provider server. Now in BD VPN, connect to a server in Canada, go to ipleak again, to confirm if it's actively connecting to that server, a Canadian server. Check your Windows system tray icon to confirm its connected to a 2nd (BD VPN) location as well.
If you use a Canadian server, it will be easier to confirm if the Windows system tray icon shows you're not connected, to verify it by going to the ipleak site, to see if your still connected to Canada, and if it's a Windows network syncing issue with BD VPN, or just a plain issue with BD VPN dropping out.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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Today when I signed on it worked perfectly. Thank you so much for all of your help.
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You're welcome :) I'm glad things are working better for you now.
And just in case, these articles may also be helpful:
Cheers.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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It stopped working again.
Lorraine
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There are some links in this post that may be helpful. Click View Post.
Otherwise, I would contact support from here:
Select, How Tos & Troubleshooting→Troubleshooting and go through the prompts until you get to the black Contact Support box. You will have the the options of Chat, Call or Email. Chat is the quickest way to get thing started, phone support is not toll-free.
Hopefully, they can help to figure this one out for you.
Kind regards.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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