Suspicious page blocked from bitdefender

Alessandro_84 · 2024-06-24T00:56:39+00:00

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bitdefender has started blocking a suspicious web page this evening. It seems to be linked to GamePass for PC. I attach the image of the page that has been blocking for a few hours now, do you think it's a false positive? Maybe related to Microsoft services? I'll start by saying I didn't notice any attempts to access my Microsoft account or any warnings from Microsoft, I also attempted to access the account to check if everything was in order and I didn't notice anything strange. I'm a little worried, I'd just like to have some confirmation from you so I can be at peace. Thank you

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Gjoksi

Hello.
Only the anti-malware researchers at Bitdefender Labs can help you with the issue.
You should report the file(s) and/or the URL(s) as false positive to Bitdefender Labs here:
https://www.bitdefender.com/consumer/support/answer/29358/
Regards.

Alessandro_84

https://community.bitdefender.com/en/discussion/comment/340435#Comment_340435

Thank you very much! the email says it will take 72 hours and that the system will detect if it is actually a false positive. in the drop down section i chose the false positive option, there was also false negative. does it make a difference? so i will not receive any more emails from bitdefender right? will they automatically update bitdefender based on the report? thanks again for your time!

Gjoksi

Hello again.

You have chosen the correct option, which is False POSITIVE.

If the website or file is indeed incorrectly blocked, the detection will be removed within a maximum of 72 hours. However, if the detection still persists after 72 hours, please consider the website or file as malicious, as determined by Bitdefender's malware researchers, and the detection will remain.

You could also ask Bitdefender Support to inform you via e-mail if the website is detected as malicious or not and if it will be removed from the Bitdefender's blacklist or not.

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: Prevention & Threat Removal -> Windows -> Threat Removal, click on Contact Support in the black box and then click on Chat 24/7.

Regards.