Why does Bitdefender VPN stop connecting after a few minutes?

azboomer2

I was told Bitdefender was comparable to Kaspersky VPN. I had to choose an alternative because Kaspersky's going away. I never had this issue with Kaspersky and it's frustrating. I have Bitdefender VPN on my android phone and it sucks. I'm older than dirt and not necessarily tech savvy and all these silly work arounds to get this thing to do what it's supposed to do is ridiculous. I'm a plug and play guy. Did I waste my money?

Alexandru_BD

Hello,

Since you have mentioned that you are using the VPN on Android and it's disconnecting randomly, I think the following article may prove useful:

https://www.bitdefender.com/consumer/support/answer/2099/

Like the article explains, there are a few factors that can cause Bitdefender VPN to constantly disconnect on Android devices and there are various ways to fix them.

If those steps don't do the trick, I think more specific details will be required and it may be necessary to contact the Support teams for assistance. Should you require their assistance, you can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

I hope this helps.

Regards,

Alex