Hello,
That can be done by following these instructions.
https://www.bitdefender.com/consumer/support/answer/1733/
Kind regards.
In addition to the above support tool log, you can also create the logs stated below, if needed.
Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/
Regards