VPN is dropping IP address

My phone has been having the issue of the IP address being dropped or not assigned with new re-connection. Anyone else had this issue?

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Alexandru_BD

Hello,

Does this happen on an Android device? If yes, check if this article helps:

https://www.bitdefender.com/consumer/support/answer/2099/

Regards

King of the cats

No none of that works. I have an s23 Ultra fyi. Problem still occurs every so often

Flexx

https://community.bitdefender.com/en/discussion/comment/342212#Comment_342212

Check if the steps below help.

Restart your device: A simple restart can often resolve temporary glitches that might be causing the IP address issue.
Check your internet connection: Ensure you have a stable and reliable internet connection. If possible, try connecting to a different network to see if the problem persists.
Switch VPN servers: Try connecting to a different VPN server location. This can help bypass any server congestion or regional network issues.
Update the app and your phone's software: Make sure you're running the latest version of Bitdefender VPN and that your phone's operating system is up to date.
Reinstall the app: If the issue continues, try uninstalling and reinstalling Bitdefender VPN.

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

King of the cats

Everything is updated, and pretty much have done everything. Changing network appears to cause that issue. Whenever I manually change from mobile Data to a Wi-Fi.

King of the cats

"Yes, many users have reported issues with VPNs dropping IP addresses."

This is my second VPN I'm using, first was Surfshark, and I haven't had any experiences like this with that service as far as I can remember. It may be something I'll have to live with. Thanks