Unknown device

Hilluk

I have an Netgear Armor installation. I see now in the device list of Bitdefender that there is an unknown device in my lis. This unknown device is protected by Bitdefender and there has been performed scans on this device. The device logs in when I am asleep. What could be the problem?

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account and your devices.
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.

Alexandru_BD

Hello @Hilluk,

I would also recommend to get in touch with Support, because the Bitdefender and NETGEAR Armor subscriptions are separate, independent subscriptions, so they need to check exactly what devices are protected there and advise accordingly, and we don't have this possibility on the forum.

Regards,

Alex