Find device - does not work

Dense · 2024-09-23T22:50:43+00:00

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Dense

I forgot my cell phone in the car.

400 meters from home.

I tried to locate the device through the BD Central service.

Absolutely no chance.

Although I have everything enabled, location service enabled on my mobile.

It found nothing.

It wasn't until I had my mobile in my hand again that it solemnly informed me of the location :-)

shouldn't anti-theft protection and localization be the #1 feature?

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BlackHawk99

I hope you get the help you need!

Gjoksi

Hello.

I think that your best option is to contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Mobile Security for Android, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Alexandru_BD

Hello,

For future reference, check if this solves your problem. Open the phone's settings, go to Security → Device administrators → uncheck Antivirus → go to Application manager and tap on Antivirus, press on 'Clear cache' and 'Clear data'. Then open the Bitdefender app, configure everything again and try to send the command one more time.

Regards