Bitdefender causing my ip to be blocked

Hi,

I installed Total Security on my windows laptop and apple phone, since I did my website and emails keep going offline because my ip keeps being blocked by my hosting company.

I have gone through everything it could be with my hosting - siteground - and the only thing left is bitdefender which is when this all started.
Why would that be happening and how do I stop it as I am losing business with my website going offline constantly.

Thanks

Find more posts tagged with

total security

why?

Comments

Alexandru_BD

Hello,

Did your hosting company provide any possible reasons as to why your IP is blocked? Since you said, I quote:

my website and emails keep going offline because my ip keeps being blocked by my hosting company.

What was their opinion on this and how did you come to the conclusion that Bitdefender might be blocking it?

Also, are you actively using a VPN by any chance?

Regards,

Alex

CAustralia

Hi Alex,

Thanks for responding.

We went through DNS records, passwords and a couple of other things, everything was how it was supposed to be, the only thing that was different was I had installed Bitdefender and I've had troubles since then.

The blocking of my ip seems to come from my emails trying to connect incorrectly and after a certain amount of incorrect attempts they block my ip. Not sure if it is my devices which are apple, or my laptop which is windows.

Caroline

CAustralia

Hi Alex,

I turned the Bitdefender firewall off and it stopped. I turned it on and I am now getting the same ip blocked issue.

Can you let me know what I need to do as this is taking my website offline as well which means I am losing leads.

Thanks
Caroline

Alexandru_BD

Hello @CAustralia,

Good job, so now we know it's the firewall that was causing this. I think you can set up a rule for the firewall. Check the below articles for instructions:

https://www.bitdefender.com/consumer/support/answer/13425/

https://www.bitdefender.com/consumer/support/answer/13428/

Let me know how it goes.

Regards,

Alex