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Can't contact Bitdefender server - Unable to connect to the server
Downloaded Bitdefender yesterday as replacement for Kaspersky. Unable now to connect to server. I use Firefox browser. My wife is on same home network and can connect. She has not yet downloaded Bitdefender. Can you advise?
Thanks.
Answers
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Hello @Yorkshire Andy and welcome to Bitdefender and the community.
Typically, this error means that a firewall, DNS, or content filtering system on your network or computer prevents communication with the Bitdefender servers and blocks the activation process.
Regardless of the reason why the message appears in your Bitdefender product, this article will show you exactly how to fix it:
Let us know how it goes.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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The article linked to refers to resetting internet explorer however, IE no longer exists. Where can I find info on how to reset Edge browser?
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@Gjoksi - Thanks for the advice, however it didn't solve my issue.
Not sure if this info is relevant but I use DNS servers from Mullvad in my laptop's network settings:
194.242.2.4, host name https://base.dns.mullvad.net/dns-query
and 194.242.2.5 host name https://extended.dns.mullvad.net/dns-query
In my Asus wifi router I use 9.9.9.9 and 149.112.112.112, host name dns.quad9.net
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