Is anyone else unable to log in to the mobile app (iOS) because it doesn't recognize the master pw?

TA

I primarily log into accounts on my phone and iPad and therefore most often wind up creating/saving new passwords there as opposed to on my desktop. Since switching to Bitdefender last month, I've been unable to use the mobile app because it it returns a Wrong password message. I have confirmed I am entering the correct password several times and am using the Password Manager vault master password, not my Bitdefender password. I've also changed my password once to see if a different version helped and double-checked special characters. This is rendering the whole thing practically useless for me because I almost always create passwords/new accounts on mobile. It's hardly a huge inconvenience to go to my laptop instead, but it has been frustrating that it has gone on so long with very little input from support (see below).

Yes, for the record, I have contacted support about this - about three weeks ago, not long after I switched from Kaspersky to Bitdefender. They stated it was a known issue they were working on, but I have heard nothing since. I sent a follow-up a little over a week ago but have received no response so thought I would ask here if others really are having the same problem since I haven't seen much published about it. I will be contacting them again this week but wanted to post here to see if there was any useful feedback from the community. Thanks all!

P.S. I'm currently running iOS 18.0.1 on an iPhone 14 Pro, but this also occurred with iOS 17 back in September when I first started trying.

Alexandru_BD

Hello,

It's a known issue. If the Support teams haven't provided any updates yet, this means it will take more time to fix.
Most probably, this will be resolved with the launch of the new Password Manager they've been working on.

Regards,

Alex

TA

Thanks for the update/confirming!

joek76

Hello,
Is this known issue the same as after you do get logged in that over a period of time you are no longer to access the managers information? I have entered my Face ID and PIN code then I get the spinning wheel of death. The only way to resolve is to delete the app and reinstall. But, again after a few days or so I'm back to deleting the app again. One has to ask themselves why am I paying for something that does not work on "supported" device?