Bitdefender; adding devices

leeinkansas

I have Bitdefender Total Security which lets me protect 5 items. I have one item protected but when I try to link additional items, I get the following message: "This device isn't fully protected. The Bitdefender security product isn't assigned to a subscription on this device". I have the subscription key for Bitdefender, but I can not find where to enter it to cover more than one item.

Can anyone give me any ideas at how i can solve this problem?

Thanks.

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/ Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Regards.

Alexandru_BD

Hello @leeinkansas,

I'll share what I think could be the solution here. If you have already entered the code in Central and activated your subscription successfully, it's not necessary to re-enter the code for each installation, since all future installations can be managed in your Central account and the code can only be used once. Now, I suppose you get that message on one of the devices where Bitdefender was previously installed and it's still present there, judging by that information. So, bring up Bitdefender and look for the "Switch Account" option in the upper right hand corner of the user interface. Click on that to re-enter the email address associated with your Central account, where you have previously activated your subscription, and that should normally do the trick (if Bitdefender is already installed there, but not linked with your Central account for some reason, or it's linked with a different one).

Here's the full procedure, simply click on the relevant section for your device:

https://www.bitdefender.com/consumer/support/answer/1802/

Let us know how it goes.

Regards