error code 5

John McLellan

I am on holiday in Portugal - my VPN refused to connect - I cleared the data and now I am being asked for another subscription to allow me back in

What is going on?

John McLellan

I can't contact you via BitDefender Central as. I don't have a functional copy

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.

Alexandru_BD

Hello @John McLellan

Did you manage to resolve this? Is the VPN app linked with your Central account? Which VPN are you using, the basic version available with your security solution, or the Premium VPN?

I can't contact you via BitDefender Central as. I don't have a functional copy — Can you elaborate here?

For VPN errors, this would be a place to start troubleshooting:

https://www.bitdefender.com/consumer/support/answer/11311/

Let us know what's the current status.

Regards,

Alex