error code 5

Question

I am on holiday in Portugal - my VPN refused to connect - I cleared the data and now I am being asked for another subscription to allow me back in

What is going on?

Alexandru_BD · Answer

Hello @John McLellan

Did you manage to resolve this? Is the VPN app linked with your Central account? Which VPN are you using, the basic version available with your security solution, or the Premium VPN?

I can't contact you via BitDefender Central as. I don't have a functional copy — Can you elaborate here?

For VPN errors, this would be a place to start troubleshooting:

https://www.bitdefender.com/consumer/support/answer/11311/

Let us know what's the current status.

Regards,

Alex

John McLellan · Answer

I can't contact you via BitDefender Central as. I don't have a functional copy