Why
Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7. NOTE: Bitdefender telephone support is not toll-free! Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him. Regards.
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Maybe someone saw this, as it is now fixed.
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