You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
I recently bought Total Security. How can I switch to Premium Security?
I recently bought Total Security. How can I switch to Premium Security?
Answers
-
Hello.
On the same matter, check out these comments by @Alexandru_BD who works for Bitdefender:
So, your best option is to contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Regards.1 -
Hello @stanhilliard,
To add here, if the Total Security order is within 30 days since it was purchased, I would recommend to contact the Support teams to request a refund (ONLY if the subscription was ordered from the official Bitdefender website), then purchase a Premium Security suite instead. If Total Security was purchased from another vendor, such as Amazon, or a Bitdefender reseller, then you should refer to them concerning the refund request.
I hope this helps.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
1
