Fix risk does not work?

Sbal-admin

In Gravity zone - Risk management-Devices-%device%-Fix risk:

When I try to fix risk automatically, the task ends up after 48 hours with no success…

What to set up and where?

Andrei_S Enterprise

Hello @Sbal-admin ,

Usually after 48 hours a task fails due to connectivity issues (timeout). Please ensure that during this time the endpoint was online and you had a valid communication with the console.

If the endpoint is online and communicates with the console, re-run the fix and collect a support tool log from that endpoint and share it with our Enterprise Support team for further investigation.

https://www.bitdefender.com/business/support/en/77209-90394-use-the-support-tool-log.html#UUID-7fc6466e-73f3-9c59-ab5e-77f38aecac76

https://www.bitdefender.com/en-us/support/contact-us?last_page=BusinessCategory

Kind Regards,

Andrei