Bitdefender VPN not connecting under Windows 10

gillesht

Hi,

Bitdefender VPN can't connect under Windows 10. Any idea why?

Best regards.

Jake E

I still have 77 days left before I must renew. That being said I tried to get my VPN to come on. They sugested I upgreade so I did for anothe $37.00 ish. Still will not come on. It used to come un when I turned my PC on. That is preferred.

Please advise.

Very Frustrated!!

Alexandru_BD

Hello,

There are a few common reasons why the VPN would not connect, but these usually return an error as well:

• No Internet – Make sure your device is connected to the Internet with a fast and stable connection.
• Firewall – Check that your firewall isn’t blocking the VPN. If you’re not sure, look in your router’s manual, contact the manufacturer or your Internet provider.
• Another VPN or Proxy – If you’re running another VPN or Proxy, disable it when trying to connect.
• Public Wi-Fi (like in a hotel, school, or office) – Contact the network administrator to see if they can change the firewall settings and allow the VPN connection.
• Port 443 is blocked – Port 443 UDP must be open for Bitdefender VPN to work. Access your router’s settings by typing its IP address into a web browser (refer to your router’s manual if necessary), find “Port Forwarding” or a similar section, and ensure Port 443 with UDP protocol is allowed. Save settings, then restart router and computer.

Here are some troubleshooting steps you can try, depending on the case:

https://www.bitdefender.com/consumer/support/answer/11311/

https://www.bitdefender.com/consumer/support/answer/35096/

@Jake E but what does "will not come on" mean? Are you saying that it doesn't connect automatically, or that it doesn't connect at all?

Thanks

raycatj

I am running Bitdefender on several products. I have 2 computers running windows 10. Everything has been working like it should until the latest security update suggested as critical by bitdefender. I followed numerous suggestions indicated in the trouble shooting section by bitdefender. I even tried to un install and reinstall vpn. These 2 computers will not run the vpn correctly since those updates. Everything else seems to be running correctly in Bitdefender. Anyone else experience this problem? How to I correct this situation.

Alexandru_BD

Hello @raycatj,

Have you also tried to switch between protocols?