No activation

Rich A

Had Bitdefender Total Security (Trial) installed. It was more than I needed and decided to uninstall it and purchase Bitdefender Internet Security. Paid for 1 year and my credit card was charged via Pay Pal. Got email receipt . But nothing else. The email receipt was from from "Avangate" ? and had an invoice #. Went to Avengate and they have no record of their own invoice. My account at BitDefender (from my un-installed Total Security) is still valid and it also has no record of my purchase. I'm out $ and have no product and all attempts get answers from Avangate or Bitdefender are useless. Just checked my Pay Pal account and the credit card used and Avanquest payment has been processed. I'm not happy.

Alexandru_BD

Hello @Rich A and thanks for joining us here.

I'm sure there's an explanation for this.

Indeed, 2Checkout (formerly Avangate, now Verifone) is the authorized vendor of products and services sold on the official Bitdefender website. This popular payment platform provides a secure and streamlined checkout process, making it easy for customers to make purchases with confidence. 2CO accepts a variety of payment methods including credit cards, PayPal, and more. Additionally, it supports multiple currencies, making it a versatile solution for customers all over the world who purchase Bitdefender products and services.

Now to the issue at hand, I think it's best to get in touch with Bitdefender Support and provide them with the proof of purchase and they will sort this out for you. You can use the link below to contact them:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Regards,

Alex