Installation

plainjane

I bought a Total Security subscription. I installed it on my laptop ok but whenever I try to install it on my android mobile I end up in googleplaystore bring asked to buy a subscription. I've tried to install via central, playstore and QI code. None work.

secondly when I access central on my andoid it tells me both my phone and laptop are 'at risk' although the laptop says its fine

Am I protected ? how do I get this to work on my phone?

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.