I re-installed mobile security after it expired and taking a break and it's locked. So I followed the link and paid for a new subscription, but it's still locked? What do I need to do? Thanks.
Good Day to you @Cphale,
At this point I would kindly advice you to get to Bitdefender Support with the steps provided below as the Bitdefender Support team are the only ones that have access to your Central account, devices, payments, purchases and/or your subscriptions as they can assist you more into this.
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
I look forward to hearing from you on this and I also do hope that they can help you resolve your issue.
Best Regards,
Flanksy✌️
Hi,
@Cphale does this happen on iOS or Android? And what does "locked" actually mean? Was the subscription successfully activated in Central and does Mobile Security on your device indicate otherwise? Have you tried to use the "Switch Account" feature to re-enter your Central account credentials in the Mobile Security app to sync it once again with your account? Let us know if this was already resolved by Support or not.
Thanks,
Alex
Thanks for the replies. It's sorted now, I just had to wait a little longer than I expected for the subscription status to update. Thanks again.
Since your issue has been resolved, this post is closed for further comments.
Regards
