and when I disconnect the VPN it refreshes and is available immediately.
This situation pertains to both Google Chrome and Firefox, so I assume it is browser agnostic. Ditto devices (ie. HP desktop and Windows surfacePro). Ditto operating system as I checked it on an old machine running Windows8.1.
Both Chrome and Bitdefender set to auto-update. As is the o/s Windows10.
Had a quick scan of the forum but couldn't find a fix so any help will be valued as I'm not a tech person!