I just purchased Total but want to upgrade to Premium. Prior posts indicate that I will get a credit for my total purchase but that did not happen. Thus - How do I upgrade to Premium without paying the full price?
Hi @gnault
Did you previously contact support, as we can not do anything here on the forum in that regard. Click on the Purchase & Manage Subscription box, go through the prompts until you get to the Contact Bitdefender Support box. You will be given 3 support options. Chat can be the quickest way to get things started, or resolved.
https://www.bitdefender.com/consumer/support/help/
Kind regards.
Hello @gnault,
Have you already requested a refund for the Total Security subscription?
Prior posts indicate that I will get a credit for my total purchase but that did not happen - Prior posts from where and what does "credit" mean? Are you referring to a refund? So, in the event you just purchased Total Security and changed your mind and wish to upgrade to Premium Security, I think the best option is to request a refund for Total Security and place a new order for Premium Security.
You can get a discount using the link below:
https://www.bitdefender.com/en-us/renewal/
Regards,
Alex
Hello.
To add here, you may obtain a refund within 30 days of your initial purchase or of the automatic renewal date.
Regards.
