Installation Troubles
Hi all-
Hopefully you guys are able to shine a light into my installation troubles. I download the file, then I get an error saying installation failed (see picture), also ran a reliability report and got the following. Any suggestions?
Source
Bitdefender redline update
Summary
Stopped working
Date
12/20/2024 3:36 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Bitdefender Agent\redline\bdredline.exe
Problem signature
Problem Event Name: BEX
Application Name: bdredline.exe
Application Version: 1.0.1.113
Application Timestamp: 64b8ff48
Fault Module Name: bdredline.exe
Fault Module Version: 1.0.1.113
Fault Module Timestamp: 64b8ff48
Exception Offset: 0019b9c4
Exception Code: c0000409
Exception Data: 00000007
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 1de1
Additional Information 2: 1de11d0d0b555b1da8a73e3e97cd9768
Additional Information 3: 4055
Additional Information 4: 40556decde695a378250f1d328450a17
Extra information about the problem
Bucket ID: 674ebd14dce50a5db1657932825469c4 (1253541329134447044)
Answers
-
Repair your Bitdefender product:
If the issue persists, kindly follow the steps in my other post on the Bitdefender forum as stated in the link below. Kindly ignore step 9.
https://community.bitdefender.com/en/discussion/comment/347999
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
1 -
Yup tried this already and no luck!
0 -
Kindly contact Bitdefender support by visiting
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get immediate update, make use of the chat option.
Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
1
