problems with secured sites

TwinLily
edited January 15 in General Topics

When I try to log in on certain sites I get rerouted to this. Can anyone tell me what I need to do in bitdefender to get passed this.

Answers

  • Hello @TwinLily,

    I think this interruption can happen for various reasons, ranging from network issues to software conflicts, so this may involve a long checklist. First, temporarily disable any VPN or proxy settings if you are using them, and try changing your DNS settings. You'll find the steps here:

    https://www.bitdefender.com/consumer/support/answer/87643/

    Then, clear the cache and cookies from your browser, disable any browser extensions that may interfere and try accessing the site again. Temporarily disable your firewall or the security modules in Bitdefender one by one, to see if it resolves the issue. Here's a guide on how to temporarily disable protection:

    https://www.bitdefender.com/consumer/support/answer/28557/

    Also, run the following commands in the command prompt (Windows):

    netsh int ip reset
    netsh winsock reset
    ipconfig /flushdns
    ipconfig /release
    ipconfig /renew

    Reboot afterwards.

    Other things to check: ensure your network adapter drivers and browser are up-to-date, and try accessing the website using a different network (e.g., mobile hotspot).

    Let me know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user