Bitdefender Notifications

Hey Community,

I currently have bitdefender mobile security..Almost daily, I get numerous notifications stating there is a "Configuration Issue" on one of my devices. When I tap on report or issue it tells me nothing, so I don't know if this is something I need to look into. If I had some way of knowing any details and how to resolve it I would but it never is. Is this normal to have those notifications such as the above mentioned or is it a bug perhaps?The device in question is Samsung Galaxy A32 5G..

Thank you

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Accepted answers

Alexandru_BD

Hi,

Thanks for sharing the details. Have you tried to reinstall the app?

Alexandru_BD

Hi,

Try reinstalling the BMS app first, then remove the mobile device from Central to free up the slot, and reinstall protection on your Samsung afterwards. Make sure to grant the required permissions during the install process and check if the configuration issue is solved.

Let me know how it goes. If the notification persists, I will get in touch with one of our developers for further advice.

Regards,

Alex

All comments

Alexandru_BD

Hello @Sarecee,

You could try to reinstall the BMS app and check if the issue persists afterwards. The app does require some permissions in order to work properly, so if not all of them were granted from start, I think it's possible to get such errors. These can indicate a permissions or settings issue, but the lack of detailed information makes it challenging to resolve..

When installing Bitdefender on your Android device, Mobile Security needs the following permissions:

Internet access: used for cloud communication.
Read phone state and identity: used to detect if the device is connected to the internet and to extract certain device info needed to create a unique ID when communicating with Bitdefender cloud.
Read and write browser bookmarks: The Web Protection module deletes malicious sites from your browsing history.
Read log data: Bitdefender Mobile Security detects traces of threat activities from the Android logs.
Location: required for remote location.
Camera: required for Snap photo.
Storage: used to allow the Malware Scanner to check the SD card.

Let us know if reinstalling the app solved this. If the issue persists, contact Bitdefender Support. They can provide insight into what the notification refers to and help troubleshoot further. You can get in touch with the Support representatives using the link below:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Regards,

Alex

Sarecee

Alexandru_BD,

Thank you for responding. Below, I've attached screenshots of notifications. My apololgies,apologies, I should have sent them in my original post. Hopefully, you might have more insight as to the issue and give me your best advice.

Thank you for your time…

Screenshot_20250118_061615_Central.jpg

Screenshot_20250118_061700_Central.jpg

Screenshot_20250118_061725_Central.jpg

Screenshot_20250118_061805_Central.jpg

Alexandru_BD

Hi,

Thanks for sharing the details. Have you tried to reinstall the app?

Sarecee

For this specific issue, I have not ununistalled and reinstalled the app but I have 2 times in recent months for a different issue I had, and at that time, I was having this issue only I didn't know it wasn't normal. In your opinion, should I try another uninstall/reinstall again before contacting support? Should I just uninstall/reinstall the mobile security app or the central app as well?

Thank you for your

Alexandru_BD

Hi,

Let me know how it goes. If the notification persists, I will get in touch with one of our developers for further advice.

Regards,

Alex

Sarecee

Thank you Alex. I will do as you suggested and go from there. I will post a reply afterward to let you know.

Thank you for your help! I appreciate the time and effort you put into helping with my issue...

Sarecee

Alex,

I'm happy to report it's been almost 3 days and no excessive notifications like before. Three days is a record! So I'm hopeful this simple solution will work

Thank you very much for all of your help and advice. You guys are great support here at Bitdefender and that's a valuable service that's not all to common these days. Much appreciation! Have yourself an awesome weekend!😀

Alexandru_BD

You are most welcome @Sarecee and thank you very much for your kind words and appreciation! 🙏