Access denied to VISA transactions on Credit Union app

dianetyl8
dianetyl8 retired
edited January 22 in VPN

When using my credit union app I can't access ("access denied") my VISA account when I click on View transactions. Is this related to my Bitdefender VPN?

Answers

  • Alexandru_BD
    Alexandru_BD admin
    edited January 22

    Hello,

    This could be related to an additional verification process on the bank side, where if a secure environment such as SafePay or let's say a VPN encryption is being used, it triggers some warnings on their end. I don't think all banks require this, but there are cases where, due to the over vigilance of several banks, connecting a VPN for example often triggers fraud warnings when you use it to conduct your online banking.

    Here you will find some information on why some financial institutions won't let you use VPN technology:

    https://www.seattletimes.com/business/technology/why-do-some-banks-not-allow-me-to-log-on-through-a-secure-vpn/

    Does the website work when disconnecting the VPN? If financial transactions can be made with the VPN off, you can use the Split tunneling feature to route any apps that won’t work with Bitdefender VPN outside the VPN tunnel, to access the Internet directly:

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user