Bitdefender Internet Security blocks CAD- program

Hi there!

I´m a bit lost trying to troubleshoot a problem with my CAD-Program and Bitdefender Internet-Security on my Win 11 pro -Laptop.

My CAD-program (Megacad 2021) tries to connect to a server online to get the licence-key on every start (or alternatively I can download the license for max. 14 days). I can only do so if I switch off everything on BT-IS prior to starting the CAD. Otherwise the CAD promps "License-server not found". Lately it does so even during running the offline-license.

I tried to give exceptions for the CAD-program and the license-subprogram in BT IS but seem not to find the right spots. The Commandcenter does not show anything in the alert-section

Is there something like a protocol in BT-IS where I can see which programs have been blocked at a certain point of time?

Thanks for any hints how to solve this problem 🙂

Answers

  • Scott
    Scott Defender of the month ✭✭✭✭✭
    edited January 29

    Hi @FlotheCarpenter

    That sounds more like an outbound connection issue, a Firewall issue? If you haven't already tried it, enable Alert mode in the Firewall settings, restart your PC then access your CAD software and see if you get a Bitdefender pop-up to allow that connection.

    Kind regards.

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.