NVME drive cannot use normally

Johson .L

Hi, I'm have been using bitdefender few years and it is very good product. However, I using some Thunderbolt drive recently for my video editing and not work well with it.

One of my TB4/USB4 compatible drive and a card reader cannot reconnect after remove, need to reboot the system to solve it. But when I using USB mode it works find. Found out bitdefender hold the nvme driver, when I uninstall the program that works again. Then I install it again the problem still here. Windows shows code 38

And while connecting those nvme drive, bitdefender seems like keep checking it make drive very hot although not using the drive and card reader.

May I know any fix of it or sadly I need to change other software to solve it?

Alexandru_BD

Hello,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Regards,

Alex