How do I prevent Bitdefender from alternating Rules?

jeden8l

I've got bitdefender on my Windows10 Pro server.

Obviously I use Windows Remote Desktop to work on the server.

In the Bitdefender firewall rules I've got added "C:\Windows\System32\svchost.exe" to use any network, any protocol, in/out bounds, specific port, any IP.

Once in a while, happened like 5 times already in the last ~18 months Bitdefender wipes out all user added Firewall Rules blocking any RDP connection- for no apparent reason.

I'm forced to use KVM over IP from ASRockRack to change the rules back to normal, and it wouldn't be the end of the world, but KVM over IP isn't working on my personal PC.

It isn't obviously the place to troubleshoot the issues with KVM connection, but right place to ask a question:

*** How can I force Bitdefender to not wipe out any custom added rules, for no reason, no matter what? ***

Alexandru_BD

Hello,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Regards