Bitdefender VPN causing certain SSL certificates loading incorrectly

Bartosz Grabski

We had an issue for a few days with several web applicattons that started to malfunction. We identiefied the issue as the browser loading an incorrect SSL certificate - i.e. a certificate for other domain was loaded for certain domains or subdomains (example: app.scanye.pl). Only uninstalling Bitdefender VPN solved the problem 🤷

Beamr

was the 200 mb reloaded and worked?

Bartosz Grabski

Can you expand on your question and decipher "reloading 200 mb"?

Flexx

https://community.bitdefender.com/en/discussion/comment/350031#Comment_350031

https://community.bitdefender.com/en/discussion/comment/350051#Comment_350051

What @Beamr might have meant is that Bitdefender's free VPN allows 200MB of free data every 24 hours, and that is true.

Regards

Bartosz Grabski

Even if we crossed the 200MB threshold, the product should stop working rather than causing errors.

Flexx

https://community.bitdefender.com/en/discussion/comment/350144#Comment_350144

That's true; it should not cause any errors. Well, this will have to go through Bitdefender support.

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards