Bitdefender VPN not working on Apple and icloud logins.

Jonan

Tech support — what's going on? I had to delete Bitdefender VPN on both my PC and IOS devices as they impeded the login process to my Apple accounts. I was getting errors and couldn't log in. I contacted Apple support, and they said it was the VPN. It is not simply an issue of disconnecting the BitDefender VPN but deleting the VPN apps and rebooting. That solution worked when none of the other steps did. What's going on with Bitdefender? Just started happening.

Alexandru_BD

Hello @Jonan,

I asked the VPN teams to run some tests and see if they can reproduce this behavior. The thing is, there would be no reason for the VPN app to affect the Apple login process in my opinion, as long as the VPN is disconnected. There could be another profile that conflicts with the login, for example a work management profile, or even another VPN app.

For the record, you may get in touch with the technical support teams using the link below, if this is what you are looking for:

https://www.bitdefender.com/consumer/support/help/

Community support is provided mostly by forum members and Bitdefender users such as you and me, so if a solution cannot be found here, usually support intervention is required. But let's see if we manage to find any clues that point to the VPN in this case.

Regards

Alexandru_BD

Just following up here @Jonan, if the issue you described persists, would it be possible for you to attach a short video here? So we can learn more about this behavior? This would prove very useful for the VPN teams in their attempts to reproduce this.

Thank you!