Bitdefender Internet Security Protection (Windows 11)

KrisB · 2025-03-13T21:04:57+00:00

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The protection seems to be blocking log in to a couple of sites in Microsoft Edge that I known about - boots.com and bournemouthecho.co.uk. I can't work out where/how they are being blocked and how to enable the sites to work as expected. There aren't any notifications/warnings.

I did try just switching off Bitdefender Shield for a 5 minutes but that had no impact. I then switched off all protection (Bitdefender Shield; Advanced Threat Protection; Advanced Threat Defense; Online Threat prevention; Vulnerability; Firewall; Ransomware Remediation; Antispam). I could then login but then when I switched all the protection back on I couldn't login.

I also tried adding both sites as Exceptions for Online Threat Prevention but that hasn't worked.

I'm not sure what is causing the issue and would be grateful for any guidance.

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Scott

Hi @KrisB

Please see if anything in this thread helps. I personally don't use Bitdefender Anti-Tracker (as well as a couple other members here) due to it possibly being a cause of webpage issues (multiple posts on the forum regarding that). Click on View Post.

https://community.bitdefender.com/en/discussion/103466/edge-and-anti-tracker

Just a view of what uBlock Lite offers.

Kind regards.

Scott

https://community.bitdefender.com/en/discussion/comment/351341#Comment_351341

You're welcome :) And yes, that is the one. Set it at least to Optimal. On all my browsers it's set to Complete, with no issues that I'm aware of.

When you click on the Extension icon gears/settings, I just have the default Filter list enabled.

Cheers :)

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Alexandru_BD

Hi,

When disabling the security modules temporarily, have you managed to identify which one is actually blocking those websites? Because depending on that, there are some steps you can take to prevent this. Make sure to add an exception for the Antivirus module as well. I suspect ATD or OTP may have something to do with this, but then again, a notification should also be displayed in this case.. There's also a support aticle for this scenario:

https://www.bitdefender.com/consumer/support/answer/1519/

If disabling the modules didn't help, I would have looked at the VPN or perhaps some browser extensions that could interfere, but since you mentioned that you were able to access those websites with all modules disabled, this leads me to believe that one of the modules is causing this, we just need to find out which one. And maybe report a false positive detection to Bitdefender Labs, so they can have a look and correct this, if necessary. You will also find the steps on how to do this in the above article.

Regards

KrisB

Thanks for replying @Alexandru_BD. I have tried switching off individual protections one at a time and switching back on again - Bitdefender Shield/Antivirus - No impact; Online Threat Prevention - switched off; Web attack prevention - No impact; Firewall - Switched off - No impact. I did report both sites using the "Incorrect Detection: Report a false positive or false negative to Bitdefender" although as there is nothing listed in my notifications I've only reported the main website and they are probably not a false positive anyway!

I had a look at the browser extensions - When I switch off Bitdefender Anti-tracker (1.5.0.38) the bournemouthecho.co.uk works, as does the boots.com. Noting the boots site also works if I open in Edge InPrivate and Chrome Incognito. It also states that it "doesn't support a secure connection". i.e. https. If I continue to site, the Login page shows when selected.

Not sure I want to disable the extension as it's functionality is there to target web trackers, enhancing my online privacy by preventing websites from tracking my behaviour.

Scott

Hi @KrisB

https://community.bitdefender.com/en/discussion/103466/edge-and-anti-tracker

Just a view of what uBlock Lite offers.

Kind regards.

KrisB

Thanks @Scott. Just had a look in the Edge Add-Ons. Is it uBlock Origin Lite developed by Raymond Hill (gorhill)?

Scott

https://community.bitdefender.com/en/discussion/comment/351341#Comment_351341

You're welcome :) And yes, that is the one. Set it at least to Optimal. On all my browsers it's set to Complete, with no issues that I'm aware of.

When you click on the Extension icon gears/settings, I just have the default Filter list enabled.

Cheers :)