Account deactivating

Bit.ts2025

Hello, I purchased an original account about 107 days ago. (3 Total Security users) A problem has occurred since a few days ago. Every day the account gives a message that the account has been deactivated, even though there are 258 days left in the account period. Both on the computer and on the phone. Please help.

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Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.

Alexandru_BD

Hello,

So, you've purchased a subscription online from the official Bitdefender website and the protection is deactivating randomly by itself?
Where do you get this message, is it in your Bitdefender Central account, or in Bitdefender itself? Can you post a screenshot so we can better understand the situation? On what operating systems does this happen and what type of subscription do you have? What are the Bitdefender versions displayed in the UI for both PC and mobile?
More questions coming. 🙂

Thanks

Bit.ts2025

The problem occurs on Bitdefender itself on the computer and mobile. Account Central has no problem.I use the Total Security and Mobile Security versions.I also changed the email from within the central account, but the problem did not resolve.

Alexandru_BD

Thanks. I must say I haven't seen this notification before. Kindky post a screenshot here displaying that message and I'll run a few checks to see what it could be.