Allô, I already have Total Security and need to renew it next month. I'd like to switch to Premium Security.
How do I do this?
Thank you for your time in responding.
Hello.
You can upgrade your Bitdefender Total Security subscription to Bitdefender Premium Security subscription, while the Total Security subscription is still active.
But, this can be done by Bitdefefender Consumer Support, because only Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
You can upgrade your subscription by contacting Bitdefender Consumer Support (chat, telephone or e-mail):
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
After that, you need to reallocate ALL your devices to the new Bitdefender Premium Security subscription, by following these steps:
https://www.bitdefender.com/consumer/support/answer/34264/
At the end, don't forget to stop the auto-renewal for the old Bitdefender Total Security subscription, by following these steps:
https://www.bitdefender.com/consumer/support/answer/29081/
Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.
From my personal experience, Method 1 did and still does the job for stopping the auto-renewal.
Regards.
@gjoksi Well, unfortunately in an hour long chat, the person didn't know how to upgrade directly (wish I had read your note first and insisted). So, I ended up buying Premium Security, but of course then it wouldn't activate since I still had family Total Security - stupid… So, now some "2nd level" person has to get back to me to fix the mess… Upgrading should just be trivial directly from the website like anywhere else - you would think they would want me to upgrade (yes, long time user)…. Sigh…
"You can upgrade your Bitdefender Total Security subscription to Bitdefender Premium Security subscription, while the Total Security subscription is still active." Apparently, that statement isn't true - at least for a Family plan. So, I guess I wonder how you were able to do that - as no one I talk to in Support has any clue how to do that. And the "2nd level" said that I have to deactivate the Total Security, then activate the Premium Security. Which of course leaves all my devices unprotected for the period of time needed to do all that and reallocate all the devices to the new subscription…. Assuming it still lists all my devices and that I don't have to go to each one to do something as well… Not great for a security company - to force me to expose my devices simply to upgrade. Any suggestions on how to do what you said in the quote at the top would be much appreciated - possible that I just need to talk to the right person in Support??
Gary, I believe one of my colleagues from the Support teams replied to you earlier today. Everything alright now?
