Stop it asking me to login often?

Tack

Bitdefender on MacOS asks me to login on multiple computers every few days. I am so tired of this that I am about to uninstall and cancel my subscription. Any way to stop this? I am not over my subscription limit in terms of installs. I have checked that multiple times. The login always works, but it keeps prompting me over and over, roughly every 3-4 days.

Alexandru_BD

Hello @Tack,

For starters, I think you need to enable debug mode in Antivirus for Mac. Open the Bitdefender application, press cmd + shift + D on your keyboard, then from the app's help menu, click on the entry "Enable Debug Mode". From this moment on, the logs are written by the daemons and the application. Then you'll have to wait (maybe a few days) to reproduce the issue. After that, you can collect the logs using the Profiler tool, then send them to the Bitdefender Support teams for analysis. For more context, the Profiler utility is used by the Bitdefender support team to diagnose and troubleshoot Bitdefender Antivirus for Mac installation failures or product issues. The tool gathers logs and product usage information, necessary for further investigation. Here you will find the complete steps to follow:

https://www.bitdefender.com/consumer/support/answer/1863/

As for troubleshooting steps you could try, I would recommend the following:

• uninstall the product
  
• reboot in safe mode
  
• login in safe mode
  
• reboot normally
  
• reinstall the product using a new agent downloaded from Bitdefender Central

The logs can be enabled all this time by using the debug mode explained above, and this will gather useful information.

Let us know how it goes. Should you require further assistance, you can use the link below to get in touch with Bitdefender Support and provide them with the required logs for investigation:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards,

Alex