Why is my bitdefender so paranoid?

brickly

it detected one pup file that i installed on purpose since it was a false positive and then suddenly every file in my registry is a pup all thte registry files it detected as a pup are exe files that i've used in the past or still using i checked hte path and the registry files are safe and they havent been infected

Gjoksi

Hello.

Only the anti-malware researchers at Bitdefender Labs can help you with the issue.

Create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

NOTE: If any of the log file is larger than 25MB, you can upload the log file here:

https://upload.bitdefender.net/

After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.

Regards.