Problems with VPN and Antivirus settings
I've recently built a new Win11 pc with Antivirus Plus freshly installed. There're two problems which I wonder if there's anyone who can help. Thanks.
- Split Tunneling of VPN not working. My goal's to use Edge with VPN and Chrome without VPN. I've added chrome.exe to Split Tunneling bypass setting. However, whenever VPN's connected, Edge works properly (via VPN) but Chrome loses all internet connection. I've followed the article "App, Streaming service or Email not working with Bitdefender VPN connected" as well as changing the DNS of Chrome to Google, disabling Adblock, etc. but nothing seems to work. (Win11's freshly installed so there's nothing special to affect firewall.) ("Internet Protocol Version 4 TCP/IPv4" setting of Bitdefender network adapter doesn't enable DHCP. DNS are 198.18.0.1 and 198.18.0.2.)
- Occasionally, the Advanced settings of Antivirus would not save or would change on its own.
Comments
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Hello.
-- STEP 1 --
Repair Bitdefender, by following these steps:
-- STEP 2 --
If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:
It will completely remove the program.
Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.
-- STEP 3 --
If the instructions from Step 2 didn't help, follow the instructions in this step.
First, take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
and
create a connectivity log file, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
NOTE: If any of the log file is larger than 25MB, you can upload the log file here:
After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.
Regards.1
