Bitdefender Box 2 - Power Issue

ElvisPresleysCat

Hi,

I have a Bitdefender Box 2 but it does not power on. I have tried the usual paper clip hold for 10 seconds reset, and I have successfully tested the 12v power supply from the wall but no lights.

There is power to the box but it refuses to start up /show any lights.

Would appreciate any pointers. Also, what do you need from me?

Details: Bitdefender Box 2
Model No.: BT11021000
Power: 12.0V. 2.0A

I can also supply the S/N if req'd.

Thanks,

A.

Flexx

https://community.bitdefender.com/en/discussion/104088/bitdefender-box-2-power-issue

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option. Once the AI chatbot recommends a series of solutions, you can type in the chat, 'transfer to an agent,' and you will be transferred to a Bitdefender support agent. Bitdefender support may require logs and will assist you in generating them.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards