VPN not working on IPhone or ipad

DJP123 · 2025-05-16T06:21:33+00:00

There was an error rendering this rich post.

I have recently purchased Ultimate Security and have got the VPN working on my laptop (so assume the router firewall is OK) but not on iPhone or iPad.

On iPhone, after ‘instal’, no configuration is showing and I get error code 9 message…but none of the fixes offered seem to help.
On iPad, I have a configuration loaded but still get error code 9 message.

Tech Support are working on it but seem to be struggling. Does anyone have experience or suggestions that could help?

Thanks!

Find more posts tagged with

Accepted answers

All comments

Alexandru_BD

Hello @DJP123,

If you've already tried the relevant steps for iOS from this article and the error persists, then it's a task for the Support teams to figure out what's preventing the VPN to work as expected on your iOS devices:

https://www.bitdefender.com/consumer/support/answer/11311/

Please do let us know your findings on this thread.

Regards,

Alex

CooloutAC

I'm having the same issue today on windows. tried all the suggested solutions of reinstalling, changing dns, flushing evertthing from cmd prompt. disabling and re-enabliing the vpn adapter. not sure what's going on.

CooloutAC

I also can't connect on my android. I have to wait and will try and restarting my router. but it looks like its on bitdefenders end.

CooloutAC

so i tried wireguard protocol and its working for now. hmm

Alexandru_BD

Hello here as well @CooloutAC,

So, you managed to get it up and running now?