Another question about resetting my PIN

Jonatello

Thanks for all your replies and help but I don't have a secure pass and I never did. I just had the app and in the app you have the option to use the feature app lock that locks some of your apps and when you lock your apps you were asked to put in a PIN number or to choose a PIN number rather and that's the pin number I can't remember but when I go to secure pass it wants me to sign up and and pay for another subscription. Do I really have to do that in order to change my PIN number for something that I've already boughten?

Flexx

https://community.bitdefender.com/en/discussion/104142/another-question-about-resetting-my-pin

You are referring to two different Bitdefender products. One is Bitdefender SecurePass, which is a password manager. The second is the issue you’re describing, which relates to the App Lock feature in Bitdefender Mobile Security for Android.

It appears that you have added certain apps to the App Lock feature, and now, when attempting to open those apps, you are prompted to enter a PIN that you no longer remember.

To help resolve this issue, kindly refer to the link provided below

https://www.bitdefender.com/consumer/support/answer/19987/

Additionally, I have included an image from the section mentioned in the above-stated link for your convenience.

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option. Bitdefender support may require logs and will assist you in generating them.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards