Remote Actions (Quick Scan and System Scan) not working.

cala_blue

My Remote Scanning (Quick Scan and System Scan) do not appear to be working. I get a message saying: "Processing your command", followed by

"Your command was sent and will be processed soon. Make sure the device is online and you'll receive the results once done."

Then nothing! I have checked my device (PC running Windows 10) is online but I am unable to scan my drive(s).

Can anyone please help?

Gjoksi

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account and your device(s).

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products → Troubleshooting → Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.