I recently shared BD w/ my spouse and its asking her for a code to proceed. Where can she find this code?
Kindly have a look at the link provided below.
https://www.bitdefender.com/consumer/support/answer/2356/
Although you sent the Bitdefender product download link to your spouse via your Bitdefender Central account, if it is still asking for an activation code—which is unusual—you can simply sign in to your spouse Bitdefender product using your Bitdefender login details. This will activate her Bitdefender product under your subscription.
If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get immediate update, make use of the chat option.
Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.
Regards
Hello,
If you've purchased a family plan and you are the subscription owner, you must first activate the Bitdefender subscription, then you can invite family members and they are no longer required to enter an activation code to install protection on their devices. Check this article for the complete instructions:
https://www.bitdefender.com/consumer/support/answer/94159/#scroll-to-heading-4
So, after sending the invite from your account, setup instructions are emailed right away to the new members. Family members have 24 hours to accept your invite once it’s emailed to them, and Invited members will appear with the status “Invited”. You will see them as “Active” members after they accept the invitation.
I hope this helps.
Regards,
Alex
